Care & Independence Ltd has a clear approach to customer care, ensuring that we provide the best possible service to our customers by using all of our resources effectively and efficiently.
To ensure that our customers always come first, our main focuses are on the following four areas:
Communication – To always listen to what customers and colleagues request.
Training – To ensure all of our staff are trained and competent to deliver our services.
Measuring our Performance – To seek regular feedback on Customer Satisfaction.
Managing our Customer Care – To monitor enquiries to ensure our promises are delivered.
‘Everything we do is about improving the care and increasing independence of the people we serve’.